Engineering Manager - Customer Service Tools Zynga is looking for a decisive experienced Customer Service Tools Engineering Manager to join their growing team! You'll be responsible for the development, architecture, establishing and maintaining engineering practices and standards in the development of our customer support tools. The work of the CS Tools Engineering Manager will have a direct impact on the customer experienced and our mission of connecting the world through games.
We are committed to developing high quality games and internal tools to delight our customers! Come join us ... we're having a ball!
Responsibilities: You will be leading a team committed to creating and customizing high quality code in PHP/LAMP, JavaScript and HTML/CSS. As the CSE Manager, you will provide architectural, process and technical guidance to the developers to ensure sound design, process and quality best practices are followed. In this role, you will deliver compelling and easy to use software products using internal designers and developers, contractors and resources from our CRM platform vendor. You should be a self starter and will ideally have experience working with integrating and customizing 3rd party software tools as well as developing new tools from scratch and integrating disparate platforms together using APIs, service calls, etc.
You must have experience with database-driven web technologies to work on high-volume, high-availability, large-scale LAMP system. You should have a history of working closely with product managers to ensure development work meets requirements and offer suggestions and solutions to push the technology solution to exceed expectations in innovative ways. You should also have a passion for understanding technology trends and emerging standards to ensure software engineering practices and products that use reproducible, cost-effective technology solutions. This role will include establishing and reinforcing engineering standards, ensuring the development, test, staging and production environments are set up, configured and performing optimally, and writing, reviewing, designing and testing code from third-parties and in-house engineers.
The right candidate for our CSE Manager will be instrumental in designing features and addressing critical customer support issues with both internal user and consumer facing tools. You must be able to write coherent, organized code using best engineering practices and be comfortable working on a complicated code-base with high levels of abstraction. You must also be able to build and communicate your design and development strategy to other developers, teams and stakeholders.
Required Skills:
The best candidates will have solid experience developing web applications utilizing Web 2.0 technologies.
- Strong PHP development experience
- Passion for software development and OO Design
- Strong history managing developers, software engineering plans, and coaching and mentoring while maintaining a hands-on role with code development
- UI development/design and CSS experience
- Facebook development experience and familiarity with Facebook applications
- Experience with Linux, Apache, MySQL, HTTP, SOA-web services
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Experience developing internal and customer facing tools that focus on functionality, usability and flexibility with an underlying compelling technical vision for the tools
- Experience and passion for identifying ways to do things better and a sense of ownership that leads you to analyze the current situation and create and implement new best practices
- Experience working with and customizing Right Now Customer Portal and CRM tool a definite plus
Founded in July 2007 with the vision of connecting the world through games, since then we've dedicated ourselves to making fun and social games for people to play with their friends and became the largest developer of social games on the web in the process. Zynga games provide a platform for players to express themselves and form deep social connections with their friends. With a catalogue that ranges from casino to role playing games, our games can be found on most social networks, and the iPhone. Zynga is looking for people who thrive in a fast paced, entrepreneurial, technology-driven culture and are tenacious about achieving results. The company has its own building in the Potrero Hill neighborhood of San Francisco that has a high-energy buzz and yummy amenities (we provide lunch and dinner every day!). In June 2009 Zynga was listed in BusinessWeek's "Fifty Best Tech Startups." We also won a People's Choice Webby Award for one of our most popular games, Mafia Wars. Find more information at our website: http://www.zynga.com or follow us on Twitter: http://www.twitter.com/zynga.
- This position is located in our corporate office in San Francisco, CA
- Competitive salary, equity & 401k
- We provide full benefits: dental, vision, healthcare, and even free gym membership