Solution Architect
Customer Service | Burlington, MA, United States
Are you both confident in front of clients and technically savvy? Do you enjoy being a pivotal member of a client-facing team? Do you love search engine technology, data management, and programming? Does the thrill of using these technologies to catch the bad guys appeal to you? Then bring your multi-faceted skill set to our award-winning team with an innovative enterprise product that stops fraud.
Memento is a fast-paced, dynamic company developing cutting-edge, search engine based software technology that combats fraud and manages fraud investigations in financial services and pharmaceutical arenas. Our client base is growing quickly, and as a result, our team is growing too. We are looking to add a Solution Architect to our Client Services team. This essential role provides both consultative and technical pre-sales engineering support, post-sales software implementation and ongoing managed services to maximize our customer’s value.
What does a Solution Architect do? Solution Architects work directly with clients, often on site, throughout the sales cycle and beyond, to define and implement business requirements.
Solution Architects are hands-on with importing data into the Memento system, configuring fraud analytics and working directly with business users to ensure their success.
Essential Functions:
Consult with clients, often on site, to understand business requirements in order to implement Memento’s search engine-based technology.
Use technical skills to ingest data with Memento’s search engine technology.
Apply mathematical, statistical and analytical expertise to develop business logic.
Configure the user interface to enable the client to efficiently use our products.
Work with clients both pre- and post-sales to help them understand how to use our technologies, bridging the gap between business users and technology.
Clearly communicate client needs to Memento’s software development experts to customize solutions.
Requirements:
At least 5-7 years of client-facing experience in technical sales, information technology, consulting or engineering. Experience performing pre-sales proof of concept engagements and implementing production enterprise software solutions.
Experience with IT infrastructure, such as task orchestration, networking or performance monitoring.
Experience working with search engine technology, ETL, data warehousing, business intelligence.
Strong data management experience – ability to parse large quantities of transactional data.
Experience architecting and sizing an application hardware environment required.
Strong scripting and object-oriented programming skills: C#, Perl (or similar) XML and XSLT required.
Experience in the Retail Banking or other financial services environment is a plus.
Knowledge of core banking systems, such as FiServ, Fidelity Information Systems, Metavante is a plus.
Knowledge of Microsoft Sharepoint / WSS and .Net is a plus.
Knowledge of anti-fraud systems and fraud scenarios is a plus.
BS degree or higher in Computer Science, Engineering, or Math.
Note:
Candidates must be willing to travel 50-75% of their time to client sites to ensure success.
Why join Memento?
Memento Inc. (www.mementosecurity.com) is a pioneer in proactive risk, fraud, and compliance management solutions. Memento Security, the company's award-winning product, is used by some of the world's largest and most influential financial institutions to monitor, detect, and investigate fraud and inappropriate activities across the enterprise. Memento's patent-pending technology is driving fundamental improvements in the global fight to reduce fraud and improve compliance. Memento is based in Burlington, Massachusetts and was recognized as one of the Boston area’s “Best Places to Work” by the Boston Business Journal, 2008.
Memento offers a competitive base salary, stock, excellent benefits, job growth and challenges, and a casual working environment.
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