Support Plans

Jobvite Support

Jobvite Premium Support is always fast, friendly and at your service. Whether you are just getting started with Jobvite or an existing customer, get even more out of your social recruiting solution with Jobvite Premium Support. Our Customer Success experts are readily available to help your company reach the next level of recruitment success. Discover which package works best for your recruiting needs:

Gold Executive
Up to 8 hours of one-on-one activation assistance
Unlimited video training and support through Jobvite Community
Online case management
In-bound phone support
A dedicated account manager
1-hour account review every 45-days

 About These Features

Jobvite Community

Receive 24×7 access to unlimited training materials, important documentation and community discussion boards to help you get the most out of Jobvite. Share questions and answers with other Jobvite customers, submit feature suggestions and log support cases online at any time.

Dedicated Account Manager

Receive priority case routing with a dedicated account manager that knows your business. Speak directly with your Jobvite expert about any issues, questions or best practice knowledge.  This service is limited to the designated single point of contact at your company.

In-Bound Phone Support

Jobvite provides direct access to 24×5 live support at 855-315-HIRE (4473) for all customers Sunday 6pm PST through Friday 6pm PST, excluding Jobvite holidays. International customers can reach the support team at +1 (541) 229-1265.

Account Reviews

Benchmark your recruitment success and discover the gaps and opportunities in your company’s recruiting strategy with our intensive 45-day account reviews.

Jobvite Career Sites

 

Features/Options Standard Premium
Implementation Method: embedded in an iFrame (recommended) or fully hosted by Jobvite
Linked CSS file to override styles
Custom application form fields
Email Job Notification sign up form
Send Jobvites from the job description page
If hosted, a copy of your corporate website’s navigation/header/footer will display on career site
Fully branded to match your corporate website
Custom content placement (pictures, videos, text, etc.)
Links to company social media sites (Facebook, LinkedIn, Twitter, Blogs, RSS, etc.)
Custom layout, buttons, graphics, and style for fonts/links/headers/etc.
Standard Job Grouping by Category
Custom Job Grouping/Organization (Location, Region, Department, etc.)
Support to filter jobs by keyword search
Display a Featured Jobs section

Other Important Information

  • Standard career sites are automatically generated and immediately available after your Jobvite instance is created.
  • Standard career sites have edits limited to the removal of company logo and colored bar in the header, introductory text on the job listings page, and addition of custom fields to the application form.
  • The first draft of a Premium career site is delivered within 3-4 weeks after receipt of your career site survey.
  • We provide one free iteration of edits after delivery of the Premium site.
  • If your company has technical resources and you want to maintain full control over the look and feel of your career site, you can access the Job Feed API from Jobvite to display all job listings and descriptions. Contact sales@jobvite.com for more information about this web service.

Data Migration Technical Specifications

 

Overview

  • Our import tools ultimately require data in a CSV file format.
  • Data from Microsoft Excel (XLS), Microsoft Outlook (PST), Microsoft SQL Server file formats, or other Applicant Tracking Systems require extra data manipulation, which will be quoted in advance.
  • We can import one resume and cover letter in plain text per candidate record.
  • We can attach one resume and cover letter, in the original file format per candidate record.
  • We can parse most DOC files and some DOCX files.
  • We can parse most PDF files, but cannot process PDFs in a locked, scanned, or non-text format.

Standard Fields

Candidates

  • FirstName
  • LastName
  • Company
  • Title
  • Email
  • Address, Address2, City, State, PostalCode, Country
  • Phone
  • WorkPhone
  • CellPhone
  • FAX
  • Status (user-defined values)
  • JobId
  • Disposition (user-defined rule values)
  • WorkStatus (pre-defined values by Jobvite)
  • VeteranStatus (pre-defined values by Jobvite)
  • Race (pre-defined values by Jobvite)
  • Gender (pre-defined values by Jobvite)
  • Source
  • Submitted Date
  • Modified Date
  • Notes content/Notes file
  • Resume Content/Resume File
  • Cover Letter Content/Cover Letter File
  • RequisitionID
  • JobTitle

Requisitions

  • RequisitionID
  • JobTitle
  • JobStatus (pre-defined values by Jobvite)
  • EEOCategory (pre-defined values by Jobvite)
  • JobType (user-defined rule values)
  • Category (user-defined rule values)
  • Department (user-defined rule values)
  • Recruiter Email Address, First Name, Last Name
  • Hiring Manager Email Address, First Name, Last Name
  • Region (user-defined rule values)
  • Location (user-defined rule values)
  • Address, Address2, City, State, PostalCode, Country
  • Keywords
  • CareerSite
  • Notification
  • IsPrivate
  • InternalOnly
  • Created By Email Address, First Name, Last Name
  • Created On
  • Approved On
  • Start Date and End Date
  • Filled On
  • Closed On
  • Brief Description
  • Description/Description file
  • Referral Bonus

Predefined Field Values by Jobvite

Candidate Work Status

  • US Citizen
  • Permanent Resident
  • H1 Visa
  • TN Visa
  • F1 Visa
  • Decline to Self Identify
  • Not Specified

Candidate Veteran Status

  • Special Disabled Veteran
  • Vietnam Era Veteran
  • Newly Separated Veteran
  • Other Protected Veteran
  • Not a Veteran
  • Decline to Self Identify

Candidate Race

  • American Indian or Alaskan Native
  • Asian
  • Black or African American
  • Hispanic or Latino
  • Native Hawaiian or Other Pacific Islander
  • White
  • Two or more races
  • Decline to Self Identify

Candidate Gender

  • Female
  • Male
  • Decline to Self Identify

Requisition JobStatus

  • Approved
  • Awaiting Approval
  • Closed
  • Draft
  • Filled
  • On Hold
  • Open
  • Rejected
  • Retracted

Requisition EEOCategory

  • Administrative Support Workers
  • Craft Workers
  • Executive/Senior Level Officials and Managers
  • First/Mid-Level Officials and Managers
  • Laborers and Helpers
  • Operatives
  • Professionals
  • Sales Workers
  • Service workers
  • Technician

Candidate Gender

  • Female
  • Male
  • Decline to Self Identify

Requisition JobStatus

  • Approved
  • Awaiting Approval
  • Closed
  • Draft
  • Filled
  • On Hold
  • Open
  • Rejected
  • Retracted

Requisition EEOCategory

  • Administrative Support Workers
  • Craft Workers
  • Executive/Senior Level Officials and Managers
  • First/Mid-Level Officials and Managers
  • Laborers and Helpers
  • Operatives
  • Professionals
  • Sales Workers
  • Service workers
  • Technician

Other Important Information

  • Imports require an iterative process between Jobvite and the customer, usually four weeks in duration, and include one field mapping session.
  • If other Candidate or Requisition fields not mentioned above are required, we create custom fields.
  • Customer must combine multiple note fields into one prior to any import by Jobvite.
  • Customer must map Resume, Cover Letter and Note attachments into a CSV file with the candidate list and include the three separate paths to the physical files.
  • Jobvite determines duplicate candidate records based on e-mail address and will only import the first occurrence of such e-mail address.
  • Jobvite does not determine duplicate requisition records; and all records will be imported.
  • If no Candidate Status is specified, Jobvite will import as a new status, which may require additional customer updates after the import is completed.
  • If no Requisition Status is specified, Jobvite will import as a draft status, which will require additional customer updates after the import is completed.
  • Jobvite does not import messages, interview evaluations or interview Q&A unless they meet the field guidelines outlined above.
  • Other than reviewing the data for corruption, Jobvite will not analyze the data for accuracy.
  • Jobvite processes the data received from the customer as final and in good quality.
  • Jobvite performs one sample import of 100 records and, upon customer review of sample, one final import of all remaining records.
  • Any other customer specification not outlined above is out of the scope of our data migration fee.
  • Out-of-scope services will be documented in advance, delivered at the rate of $150 per hour, approved in advance by the customer, and require additional time to complete the data migration project.

Project Scope

Format (Check all that apply)

  • ❏ Another ATS: ________________________
  • ❏ Microsoft Outlook PST
  • ❏ Microsoft SQL Server
  • ❏ Resumes in a folder
  • ❏ Candidates in spreadsheet or CSV
  • ❏ Candidates in spreadsheet or CSV with Resume attachments

Other (Check all that apply)

  • ❏ Import requisition data
  • ❏ Attach candidates to requisitions
  • ❏ Customer requires import to be completed in less than four weeks

Number of Candidates

  • ❏ Fewer than 5,000
  • ❏ 5,001 – 25,000
  • ❏ 25,0001 – 100,000
  • ❏ Over 100,000