Elevating the human experience in healthcare: Why, who, and how you hire matters

Healthcare at its heart is built on a simple premise, we are human beings caring for human beings. To deliver on that idea requires good relationships between those that provide care and those who seek care. And the reality is that we build those relationships through listening, communicating clearly, teamwork, and mutual respect. This requires the identification of talent and the development of a workforce ready and able to deliver on the very human needs evidence shows as essential in delivering the best experience.

Watch Jason A. Wolf, Ph.D., CPXP, President & CEO of The Beryl Institute discuss what drives excellence in the patient experience and how the people we engage on our healthcare teams are essential to ultimate success.

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