SOW Evolve RM CX

This Implementation Schedule (“Implementation Schedule”) is subject to the terms and conditions of the Professional Services Agreement located at www.jobvite.com/PSA (the “PSA”) between Customer and Employ, Inc. (“Employ”) and is made effective as of the date of last signature (“Effective Date”). Where there is a conflict between this Implementation Schedule and the PSA, this Implementation Schedule will govern. All terms not defined herein shall have the same meaning as set forth in the PSA.

The terms used in this Implementation Schedule shall have the meanings set forth in this PSA. Except as modified below, the terms of the PSA shall remain in full force and effect. Where there is a conflict between this Implementation Schedule and the PSA, this Implementation Schedule will govern. All terms not defined herein shall have the same meaning as set forth in the PSA.

This Implementation Schedule is made effective March 25, 2022.

1. Description of Services.

During the term of this Implementation Schedule, Employ will provide Customer the resources with the required skills to perform the tasks described in the Implementation Schedule (the “Implementation Services”).

1.1. Project Summary.

The purpose of the Implementation Services is to implement Jobvite products, a talent relationship management cloud-based software, to the preferred configurations set forth by Customer. 

1.2. Project Objectives.

Subject to the risks, assumptions and dependencies set forth in the Implementation Schedule, Employ will provide Customer with the Implementation Services to accomplish the following objectives:

• Implementation of Jobvite products included in the Evolve Talent Acquisition Complete product suite to agreed upon Customer configuration, subject to deliverable and configuration limits identified in Section 3.
• Customer’s legacy data imported to Jobvite.

2. Project Detail

The Evolve Recruitment Marketing CX Implementation Program is a comprehensive collection of services and content designed to match Customer needs based on the size of Customer’s team, organization complexity, and the Employ products being implemented.

3. Deliverables and Configuration Limitations

Employ will complete the configurations described in Exhibit A subject to any limitations defined therein (“Deliverables”). Deliverables will be limited to configuration of Services generally available to Customer in the purchased product. Requests for configurations not generally available are not included under this Implementation Schedule.

This Implementation Schedule will be complete upon the earlier of completion of the maximum Deliverable configuration limits identified in the table below, confirmation of acceptance or ‘go live’ by customer, or in the event that Customer fails to respond to requests for information from Employ for ten (10) business days.

4. Project Timeline.

The timeline for the Implementation Program assumes a start date with ten (10) business days of the Effective Date of the Order Form. The estimated timeline has been developed assuming a fixed level of participation by the Customer and is dependent on the availability of Customer team members for the full duration of the project.

The duration of this engagement will be outlined by the project plan which will be created by Customer’s assigned Jobvite resource in conjunction with the Customer. Should the schedule or the project requirements materially change due to the changes or request driven by the Customer, Jobvite will extend the scope of the project through a change order which may require further Customer investment. The duration of this project is expected to not exceed 12 months unless outlined in the project plan.

5. Module Implementation. Jobvite software products are composed of several different product modules that require separate implementation tracks as described in this Section 5. This Implementation Schedule includes the implementation of all modules; however, Customer may choose not to configure certain modules at Customer’s option. Customer’s choice not to complete configuration of all modules will not result in a reduction in fees charged under this Implementation Schedule. Deliverables or tasks not specifically identified in this Implementation Schedule will not be performed as a part of the performance of this Implementation Schedule.

5.1 Job Broadcast

Job Broadcast is a vehicle of distribution of job requisitions to external Job Boards via Auto Broadcast (No recruiter intervention required), or Selective Broadcast, (recruiter determines requisitions and job boards).

Job Broadcast Roles and Responsibilities

Jobvite	Customer
·       Coordinate and lead discovery sessions. ·       Determine requirements for job feeds to job boards. ·       Configure job feeds within specific formatting guidelines for Job Boards. ·       Configure Job Broadcast and iterate as needed.	·       Attend the discovery sessions. ·       Review, and provide requirements including a list of required job boards, points of contact, and confirm contract details. ·       Provide ATS source codes (or create and send if needed). ·       Test Job Broadcast and iterate as needed.

 

5.2 Career Site

Career sites attract job seekers and make compelling first impressions – with relevant, targeted content and easy job search and apply process. Visitors can filter the most relevant roles based on attributes Customer define, and experience personalized content with job recommendations based on Customer’s interests while using AI to help guide candidates to find the right opportunities.

Career Site Roles and Responsibilities

Jobvite	Customer
·       Coordinate and lead Kickoff meeting. ·       Review project details, timelines, and Requirements Documentation. ·       Discuss configuration requirements including branding, site navigation, layout, job search, job results, job details, and other set up options. ·       Configure Career Site and iterate as needed.	·       Attend Kickoff meeting. ·       Review, and provide Requirement Documentation. ·       Provide configuration requirements including branding, site navigation, layout, job search, job results, job details, and other set up options. ·       Test Career Site and iterate as needed.

 

5.3 Career Chat Bot

Career Chat Bot enables organizations to increase candidate engagement and provide a call to action for them to do things like apply for jobs or join talent networks. This functionality will assist candidates with finding a job that matches Customer’s criteria, learn more about Customer’s company culture, explore benefits, or find other valuable information.

 

Career Chat Bot Roles and Responsibilities

Jobvite	Customer
·       Coordinate and lead discovery sessions. ·       Review and document all requirements including initial greeting, question and answers, search behavior, look and feel using CSS) and other critical content (URLs, text, other). ·       Configure Career Chat Bot and iterate as needed.	·       Attend discovery sessions. ·       Review, and provide requirements including initial greeting, question and answers, search behavior, look and feel using CSS) and other critical content (URLs, text, other). ·       Test configuration of Chat Bot and iterate as needed.

 

5.4 Advanced Analytics

Advanced Analytics will help measure Customer’s candidate experience, sourcing effectiveness, recruitment marketing performance, and hiring metrics in out-of-the-box interactive dashboards.

Advanced Analytics Roles and Responsibilities

Jobvite

Customer

·       Coordinate and lead discovery sessions. ·       Review, discuss, and provide Sourcing Playbook ·       Discuss configuration requirements including a review of the candidate journey, other technology that may provide additional data for analytics, and other dashboards currently being used. ·       If other data sources need to be considered, discuss how the types of data, method of delivery (API/SFTP), other. ·       Configure Dashboards and iterate as needed.

·       Attend discovery session. ·       Complete, submit, and approve Sourcing Playbook. ·       Discuss configuration requirements including a review of the candidate journey, other technology that may provide additional data for analytics, and other dashboards currently being used. ·       If other data sources need to be considered, discuss the types of data, method of delivery (API/SFTP), other. ·       Validate data and QA by testing filers, system performance, and confirm results. Iterate as needed. ·       Sign off on Dashboards.

If the Customer is using a separate ATS Jobvite will require that a tag be placed on Customer’s ATS. If there is not a candidate synch in place for Jobvite, an SFTP file will be required for candidate history.

5.5 Data Exchange

Data Exchange provides the ability for 3rd parties to connect to the data repository securely accessing only Customer’s data for BI.

Data Exchange Roles and Responsibilities

Jobvite	Customer
·       Provide appropriate set up documentation for Data Exchange including Set Instructions, Data Dictionary & ERD Diagram, and sample queries.	·       Review set up documentation and configure Data Exchange. ·       If additional assistance is required, a discussion can be scheduled with the Jobvite technical Team through Customer’s Jobvite Project Manager.

 

6. Location.

Employ will provide the Implementation Services remotely.

7. Assumptions.

• Customer will be responsible for confirming and ensuring the participation of Customer resources as needed.
• If the project start date is delayed by Customer for any reason Customer understands that Employ’s ability to staff the engagement and meet the estimated duration and completion date could be at risk.
• If Customer cannot make necessary resources available or meet set completion dates, Employ reserves the right to revisit and revise the project’s completion date and approach to completing the project.
• Customer will allocate resources to shadow training sessions to develop the required skills necessary to host subsequent training sessions for Customer employees as necessary.

Exhibit A:

Deliverable Limits and Definitions

Recruitment Marketing CRM
Deliverable	Configuration Limit	Description
Custom User Roles	3	A client specified user type that has configurable permissions so that different roles can have different access to system functionality.
Source Map/Custom Sources	2	Number of custom sources for your talent pool to track the origin of each candidate, i.e. resume databases, on-site events, etc.
Recruitment Marketing CWS
Deliverable	Configuration Limit	Description
Total Number of CWS Included	1	• An organization’s home page • Content pages (limit listed below) • Job Search pages, Job Details pages, and the ability for job seekers to search, review, and apply to open jobs • Job Notifications for job seekers to set up alerts for new positions matching their search criteria • Configuration of search facets limited to category, city and two additional custom field such as facility, status or position type. • Activation of Google Job Search
Content Pages	5	Configuration of additional content web pages that provide specific information to web users regarding various aspects of your organization
Recruitment Marketing Apply Workflow
Deliverable	Configuration Limit	Description
Apply Workflows	2	A series of steps or process that a job seeker takes when applying to a specific set of jobs. The steps, fields, questions, and text is configurable. Apply workflows in non-english language will require a separately scoped statement of work.
Recruitment Marketing Job Broadcast		A connection established between a customer’s Jobvite instance and an external job board to post or advertise open requisitions. All packages with Job Broadcast enabled will include the ability to utilize Jobvite’s standard broadcast connections with a pre-determined list of free job boards.
Deliverable	Configuration Limit	Description
Job Lists	5	A list of jobs based on particular data/rules (standard and custom fields) to be used for specific purposes, including career site, job distribution or broadcast, agency, referral incentives, or sourcing.
Broadcast Connections	2	Additional connections to a job broadcast sites, in addition to the included free job boards. Customers must choose from a job board that already has an existing integration with Jobvite and an independent contract with that vendor may be required.
Advanced Analytics
Deliverable	Configuration Limit	Description
Dashboards	5	Visual widgets and access to key metrics about your talent process and online interactions.
Data Sources	3	Information from different origins that typically include candidate and job files.