Today, we’re celebrating Candidate Experience Day with our friends over at Talent Board, and we’re a little bit in our feelings thinking about how far the talent industry has come and all the great stories we’ve heard about how talent technology and processes are going a long way to creating candidate-centric journeys.
To understand the full impact of our emotions, it’s worth taking a look back at the evolution of the candidate experience over the past few years. It all started with an impressive in-office experience as candidates would come in to fill out a physical application to kick-start their journeys. Then it was all about having the best phone call game in the business — making sure phone calls were promptly answered, well-scheduled, and engaging. Now, throw in tools like video interviews, social screens, and text conversations, and you get our current, exciting state of recruiting.