Dent Wizard

Dent Wizard has been the undisputed leader in the automotive reconditioning services market for more than three decades. With a unique business model, Dent Wizard partners directly with auto dealerships, rental agencies and auto auctions to provide small-to-medium area repair techniques (SMART).

Today, the company has technicians in more than 40 states and has repaired more than 2.5 million vehicles nationwide.
Its tremendous growth and success stems from the great employees who serve their customers nationwide.

But Dent Wizard had a problem that they couldn’t repair – a broken recruiting system.
“Our application process was time-consuming and not unified across the company, with some hiring managers still using paper applications. As a result, we were losing out on some potential high-quality employees, who make up the foundation of our business,” Tony Suzda, senior manager of talent acquisition & talent strategy at Dent Wizard International.

Furthermore, nearly 90% of Dent Wizard’s 3,000 technicians are part of the mobile workforce – which means they spend the majority of their time in the car traveling from different customer locations. This made sourcing candidates, setting up interviews and tracking their progress nearly impossible.

“We were essentially detectives – tracking down as much information as we could about candidates that we were engaging with because we had no effective way to track their progression through the candidate experience,” said Suzda.

Targeting top talent in a niche industry

Dent Wizard was in desperate need of a new recruiting system, and ultimately selected Jobvite as its talent acquisition partner. With its ease-of-use and suite of solutions, Jobvite allowed Dent Wizard to completely overhaul its process by developing its talent pipeline and streamlining its recruiting system.

“The most compelling thing about Jobvite was the multitude of capabilities housed under one roof,” said Suzda. “It really quickened the application process and helped us engage with the right candidates at the right time. Plus, once candidates entered in the Jobvite system, we could keep all candidate information packaged together in the same place.”

After the implementation of Jobvite and using features like Jobvite ATS, CRM and Intelligent Messaging, Dent Wizard witnessed the incredible impact immediately. Not only did it provide them with a seamless hiring system, but it also delivered a positive experience for both the candidate and recruiter.

No more dents in Dent Wizard’s recruiting strategy

Since adding Jobvite into their recruiting repertoire, Dent Wizard’s hiring team was able to drastically reduce time-to-hire by double digits as well as increase the number of applicants per job posting by 20%. This led them to hiring more high-quality employees and even bringing on 1,200 new employees in a single year.

“The amount of hiring we were experiencing was something we had only dreamed about,” said Suzda. “We immediately saw
a streamlined process that delivered a larger sum of better-qualified applicants while also drastically decreasing the amount of time it took to bring on a new employee.”

With solutions like Jobvite CRM, Dent Wizard could effectively source high-quality candidates as well as target specific audiences, like veterans. The implementation of Jobvite Intelligent Messaging also allowed recruiters to get responses within minutes instead of hours and save more than five hours a week each.

“Jobvite Intelligent Messaging really gave us that competitive edge we needed to communicate with candidates faster, ask questions and share information at the touch of a finger. It has really sped up the process for the candidate while creating a better process for our recruiters and hiring managers,” said Suzda.

As a result, Dent Wizard has hired more high-quality employees than ever before to grow the business and bottom line, which has led to an increase in revenue year-over-year. Notably, the company has also earned a net promoter score in candidate satisfaction of more than 95%, establishing themselves as the new gold standard in recruiting within the industry.

“After seeing the success of Jobvite, we wouldn’t pick another ATS to work with,” said Suzda. “The technology has completely transformed our recruiting process for the better.”

Dent Wizard Evolved both Candidate and Recruiter Experience

Jobvite’s EVOLVE Talent Acquisition Framework helps TA teams deliver world-class results. From initial assessment to specific action plans, EVOLVE empowers TA leaders to identify and prioritize areas for improvement so that no effort is wasted. Teams, processes, technologies, and strategies are optimized over time, and organizations emerge stronger, more efficient, and better able to adapt to the needs of the ever-evolving talent marketplace.

The EVOLVE framework offers four levels of talent acquisition maturity. Companies like Dent Wizard who align their people, process and technology can move from a Level 1 to a Level 2.

About Dent Wizard

Dent Wizard is the undisputed leader in the automotive reconditioning services market in North America. They are the nation’s largest provider of automotive reconditioning services with over 1,600 technicians servicing over 4,000 customers. Dent Wizard’s diverse customer channels include auction, dealer, rental, finance & insurance (F&I), body Shops, hail. Their retail services include: paintless dent repair, bumper repair, wheel repair, windshield chip repair, chip and scratch repair, headlight brightening, and key programming and replacement services.