Jobvite provides Progressive Insurance with a single-source system for ATS and CRM

Challenges

  • Lack of modern features, such as texting and Google scraping
  • Disjointed CRM and applicant tracking system (ATS)
  • Deteriorating TA solution partnership
  • Unsatisfactory customer support and services

Solution

  • Access to texting capabilities through Intelligent Messaging
  • Improved functionalities across source attribution, source tracking, Google Job scraping, and automated sourcing
  • Single-source system for ATS and CRM
  • Better recruiter and candidate experiences alike

Results

  • Optimized recruiter, hiring manager, and candidate experience
  • Improved insights for candidate tracking
  • Enhanced efficiency

Founded in 1937, Progressive Insurance was built on the foundation of providing consumers with basic insurance that anyone could afford. Now trusted by close to 30 million policy holders, the brand has since become the second largest U.S. auto-insurer and expanded their offerings to include Property, Finance, Personal, and Commercial policies on a global scale.

Additionally, the organization currently employs more than 60,000 people and is currently projected to reach 70,000 shortly. On an annual basis, they receive approximately 750,000 job applications annually and make between 20,000 to 25,000 internal and external fills.

Of the total annual hires, internal mobility accounts for approximately 40%. Furthermore, Progressive displays their dedication to employees by filling 80% of their above entry-level positions with an existing internal employee.

Challenges

A deteriorating partnership and lack of modern functionality

Prior to adopting Jobvite, Progressive Insurance had been utilizing multiple vendors to meet their Applicant Tracking System and CRM requirements. These systems, whether individually or the integration between, posed complications for Progressive.

Neil Lenane, Business Leader of Talent Acquisition at Progressive Insurance, pointed out that “Our partnership with our existing Applicant Tracking System was deteriorating as they haven’t been reinvesting into their product and their service levels are historically low. They also don’t have modern core recruiting functionality that we needed, such as candidate texting.”

Solution

A long-term, dedicated TA partner and centralized recruiting solution improving efficiency and experiences

Given the state of their TA tech stack, Neil – along with the rest of Progressive’s TA steering committee – recognized it was time to implement a new TA software provider that offered the features his team required to better enable their recruiting approach.

Progressive was sure to complete their due diligence across several leading talent acquisition software providers, keeping functionality, partnership, scalability, and both internal/external experiences in mind.

Neil recognized during their evaluation that “there is no singular product that fits every organization’s needs, it’s about choosing which one fits best for your company,” said Neil.

This is a primary reason as to why Employ was created, pulling together three advanced ATS solutions in order to provide a built-for-purpose recruiting technology that is tailored to unique organizational hiring needs.

Neil noted how Jobvite checked many boxes for Progressive:

Candidate and Recruiter Experience

Progressive heavily values both candidate and recruiter experience to enable better outcomes for all parties.

“While we deeply care for our external candidates, we also prioritize experiences for both recruiters and hiring managers alike. If the platform is intuitive, a recruiter can use the tool more effectively. This makes the interview and hiring process more seamless by avoiding delays, loss of information, etcetera,” explained Neil.

Modern Functionality

Modern recruiting requires modern functionality, such as candidate texting, job scraping, and chat bots.

“We really had a need for modern day features. To name a few, [Jobvite’s] career site, candidate texting, chatbots, and Google job scraping excite us,” said Neil.

One-Stop-Shop

A combined ATS-CRM solution with native capabilities that helped with source attribution, candidate pipeline tracking, job board integration, as well as data access and transparency was a primary focus for Progressive.

“We used to force two systems to speak to one another, and sometimes, those systems don’t speak well with the other. Today, I don’t need to worry about that. It’s much more seamless in Jobvite because it has the CRM built in,” explained Neil.

Business Partnership

Progressive also found great value in Jobvite’s willingness to act as a true talent acquisition partner, scaling alongside one another’s business.

“Another reason we selected Jobvite was due to the progress we see on the roadmap and the way you collaborate with your customers. This made us feel like we’re a true partner and not just another customer,” said Neil.

Forecasted Results

Enabling internal mobility, automation, and data transparency with modern functionality

Jobvite’s partnership is intended to help Progressive realize its desired headcount growth goals and high-level business objectives. Neil explained “Progressive is only growing, we’re currently over 60,000 employees and soon to reach 70,000.”

Holistically, Progressive’s success with Jobvite will be centered around efficiency.

“The key to everything is efficiency as that’s the main driver we can impact; if we become more efficient, our long-term costs will improve.” Neil continued to explain, “we’re expecting the [Jobvite] system allows us to do things that we couldn’t do before, like texting and integrations among many other things.”

Neil also noted how Progressive’s concerted focus on internal mobility is of high importance to their brand and employee satisfaction.

“Internal profiles mean a lot,” said Neil. “I’ll hire thousands of people externally, but they’re mostly in entry-level roles. I only have a need to go outside to hire external employees about 20% of the time for anything above entry-level positions.”

With a sophisticated CRM and automation technology baked right into the Jobvite platform, the Progressive talent team can build a scalable and repeatable hiring program that fosters progress with core efficiency metrics — including time to fill and cost per hire — as well as hire attract, engage, interview, and advance the right internal and external talent.

“We’re hoping the system will allow us to do things that we weren’t able to do before,” said Neil. “Moving forward, efficiency is going to be key for us in terms of automation and integration. If our recruiting and hiring processes can be automated, the team can spend more time on other initiatives.”