Company honored for delivering exceptional help services that increase product engagement
SAN MATEO, CA, April 11, 2018—Jobvite (www.jobvite.com), the industry leader in best-of-breed recruiting software, today announced its win of a silver Stevie Award for Innovation in Customer Service. The company was honored for two of its newest product features: Jobvite Usage Index (JUI), a comprehensive list that allows users to track how effectively they are using the Jobvite platform; and Contextualized Help, which provides page-specific assistance articles so users can easily find necessary information where and when they need it most. This is the 9th Stevie awarded to Jobvite to date.
“Our customer success team at Jobvite is constantly finding new ways to delight our customers and help them get the most out of their investment in the Jobvite product,” said Jobvite CEO, Dan Finnigan. “Through their innovative approaches to the Jobvite Usage Index and Contextualized Help, we are thrilled to see the customer success team honored for their unwavering dedication to supporting our customers with their Jobvite experience.”
The Stevie Awards for Sales and Customer Service are awarded annually to companies that demonstrate leading customer service, business development and sales achievement. In this 12th year of the award program, the Stevie Awards received over 2,500 submissions from companies around the globe. Finalists were selected by a panel of over 150 professionals who reviewed, and rated the nominations.
Jobvite was selected as a finalist for its pioneering approach to helping customers take full advantage of Jobvite’s product offerings. The JUI allows customers to easily see which features they are currently using, and which they should consider enabling. This helps Jobvite users easily incorporate new features into their daily use, and enables the Jobvite customer service team to easily monitor customer engagement, as well as provide additional support to those customers who are using only a limited feature set. Since implementing the JUI, feature adoption has increased by 13 percent.
Complementary to these efforts, the customer success team implemented easily consumable and conveniently located contextualized help offerings to assist users as they adopt more features. The modules provide help articles and product walkthroughs specific to each page-section, company, and the user’s role. The “Help for This Page” button opens a pop-up that lists FAQs on specific topics and pages with links to the most relevant content in Jobvite’s Knowledge Base. The contextualized help modules also included an expansive tips & training section, providing best practices for page tools and suggestions for other features that may be of use. Overall, this project reduced the volume of specific help requests by nine percent, even while increasing overall product engagement by 11 percent.
The awards were presented during a gala event at Caesars Palace in Las Vegas, Nevada on Friday, February 23.
Jobvite is leading the next wave of recruitment innovation with Continuous Candidate Engagement (CCE), a candidate-centric recruiting model that helps companies engage candidates with meaningful experiences at the right time, in the right way, from first look to first day. The Jobvite Platform infuses automation and intelligence into today’s expanded recruiting cycle to increase the speed, quality, and cost-effectiveness of talent acquisition. Focused exclusively on recruiting software since 2006 and headquartered in San Mateo, Jobvite has thousands of customers including LinkedIn, Schneider Electric, Premise Health, Zappos.com, and Blizzard Entertainment. To learn more, visit www.jobvite.com or follow us @Jobvite.