Jobvite Helps Hearth & Home Technologies Engage Candidates

Challenge

The pandemic left many people at home and brought Hearth & Home Technologies a boom in demand for their in-home fireplaces & home products. Increased demand meant a need for lots of new hires. They were finding traditional sourcing and communication methods difficult to engage to hire top talent. Response rate to emails and phone calls were low, meaning recruiters a needed a better way to reach these busy candidates.

Solution

Hearth & Home Technologies revolutionized their hiring process when they implemented Jobvite ATS with Intelligent Messaging. They wanted to optimize their process to better engage candidates and reach them where they are – on their mobile phones. Jobvite provided the Hearth & Home Talent Acquisition team a better way to quickly source the best talent for their growing number of open roles.

Results

Hearth & Home is able to engage with their candidates on their mobile phones through text and mobile apply, which increased response rate nearly 50% above their traditional communication channels of email and phone calls. They increased the number of hires per recruiter and found the formula for engaging top candidates in their competitive industry.

 

Growing Manufacturer Needing a Smarter Engagement Strategy

Hearth & Home Technologies is a US-based manufacturer that brings warmth and comfort to homes with inviting and innovative fireplaces. They sell to customers through multiple channels including retail, specialized dealers and builders of new construction.

“Our member-owner culture is at the core of this success, empowering all members to implement change and move the company forward. We are trained, but we will never stop improving.” - Hearth & Home Technologies, hearthnhome.com

The pandemic brought on difficult changes for every industry and company, and Hearth & Home was no exception. They saw an increase in demand for their products as people hunkered down in their homes. This increased demand meant that they would need to increase production, which meant the need for rapid new hiring. Many manufacturers are competing for the best quality candidates as well as racing to fill roles to meet increasing production demands, and Hearth & Home is no exception.

Like many manufacturing companies, Hearth & Home was not prepared for the increased number of roles that they quickly had to fill. At one point, they had nearly tripled the number of open requisitions which was a significant increase for them They needed a way to quickly volume hire the best talent while still providing a great candidate experience.

Reaching Candidates Where They Are

Often in manufacturing talent networks, candidates do not own a personal computer and can sometimes struggle finding reliable access to Wi-Fi. Hearth & Home found it difficult to communicate and engage with candidates through their traditional channels of email and phone calls and needed a way to stand out to candidates against competitors.

“We needed to be able to get to people where they were on the devices that they were using.” - Steve Lewis, Director of Talent Acquisition

With over 1,000 members (as Hearth & Home refers to their employees) and a need for additional engineering and production roles, the company looked to Jobvite for help. They needed a way to make the apply process easier for candidates, and a way to make it easier for recruiters to engage with these mobile-dependent candidates. Before Jobvite, Hearth & Home had a very manual, disparate talent acquisition process that included sourcing from job boards, separately reaching out via email or phone call, and then another system to schedule interviews. They also struggled to find a way to let their candidates apply from their mobile device.

Candidates often took two or more days to respond to emails and phone calls, as they weren’t often on email during work hours. But the Heath & Home TA team knew that these top candidates do always keep their phones on them and are constantly checking them. So, what’s the best way to reach them? Through text messaging.

 

“We needed to be able to get to people where they were on the devices that they were using.”

— Steve Lewis, Director of Talent Acquisition at HHT

 

A Mobile-Optimized Candidate Experience

The Hearth & Home TA Team knew that they could adapt to the changing industry and offer a quality candidate experience to stand out against their competitors. In order to quickly fill the open production roles in order to meet growing demand for their products, they needed a mobile-optimized candidate experience and apply process.

“We leaned on the people at Jobvite for understanding how we needed to evolve our apply process and deliver a better candidate experience.” - Wendy Blodgett-Verdouw, Talent Sourcing Specialist.

Combining Jobvite’s smart recruiting technology and a solid understanding of their talent market, Hearth & Home leveled up their TA process. By knowing what was important to and the behaviors of their candidates, they leveraged Jobvite’s Intelligent Messaging which allowed the recruiting team to send text messages to candidates, making scheduling multiple interviews in a day a breeze.

Response from candidates immediately improved nearly 50% for Hearth & Home after adopting Intelligent Messaging and Jobvite ATS. It allowed their TA team to effortlessly have a conversation with a candidate, get an immediate response, and easily schedule interviews all within the Jobvite platform within a matter of minutes, instead of days.

Jobvite’s fully integrated suite allows Hearth & Home to seamlessly collect and use data in their recruiting process. Striving to achieve data-driven recruiting is important to the TA team. Steve explained that the comprehensive product suite from Jobvite consisting of Jobvite CRM, ATS and Onboard, provides valuable functionality and was a big part of their decision to work with Jobvite.

About Hearth & Home Technologies

Hearth & Home Technologies is the largest manufacturer of hearths in the world. Headquartered in Minnesota, they pride themselves on innovation in design and technology. Hearth & Home Technologies holds over 100 patents in the industry and benefit from their large distribution network. Proving the best service and product to customers continues to be a focus for them as they grow.

About Jobvite

Jobvite is leading the next wave of recruitment innovation with Continuous Candidate Engagement (CCE), a candidate-centric recruiting model that helps companies engage candidates with meaningful experiences at the right time, in the right way, from first look to first day. The Jobvite Platform infuses automation and intelligence into today’s expanded recruiting cycle to increase the speed, quality, and cost effectiveness of talent acquisition. Focused exclusively on recruiting software since 2006 and headquartered in San Mateo, Jobvite has thousands of customers including LinkedIn, Schneider Electric, Premise Health, Zappos.com, and Blizzard Entertainment. To learn more, visit www.jobvite.com or follow us @Jobvite.

"Jobvite Onboard has been amazing, for both new hires and our hiring team."

Steve Lewis
Director of Talent Acquisition, Hearth & Home Technologies

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