Employ recently held the inaugural Jobvite Customer Town Hall. Katie Ballantyne, VP, Customer Success Operations, hosted this engaging session, which featured Lucy Zarlengo, Chief Marketing Officer, Chris Stewart, Chief Customer Officer, and Madhav Nair, Chief Technology Officer.
These leaders shared their experiences, company vision, and expertise about talent acquisition, the customer experience, recruitment technology, and product innovation. Each panelist highlighted their professional journey, discussing defining career moments and sharing valuable advice for attendees. Take a look at the top insights from the discussion and see key moments featured during this session.
How to Address Top Talent Acquisition Challenges
Katie and Lucy discussed several topics within the current talent acquisition landscape, including the most pressing challenges based on data from the Employ Recruiter Nation Report. Lucy shared strategies to improve focus on quality and speed in the hiring process, including embracing scalability, technology optimization, and data-driven decision making.
Here she provides insight into how companies can manage the pressures of talent acquisition today:
Katie and Lucy also discussed analyst insights and influencer perspectives, and then shifted attention to the Employ brand. During this discussion, Lucy shared the company’s vision to more clearly build out an overarching brand that is relevant to the experiences of customers, aligned with each product line, differentiated in the market, and supported by research.
Enhancing the Jobvite Customer Experience
Following Lucy’s insights, Chris Stewart, Chief Customer Officer, shared his perspective on elevating the customer experience. Chris joined the organization in mid-2023 and began his time by going on a customer listening tour. As a result of those conversations, Chris has identified numerous thematic opportunities that will elevate the customer experience. The first opportunity focused on support is highlighted below:
Chris also discussed expanding the role of self-service capabilities, coupled with a robust knowledge base. He emphasized focus on tutorials, training, and office hours as integral aspects of empowering customers. He also highlighted the longer-term vision to build customer engagement platforms, including a dedicated customer community, where talent professionals can share knowledge and best practices.
Chris and the team understand the importance of customer feedback, and to address this, they’ve implemented programs to capture the voice of the customer, engage users, and reinforce the commitment to long-term customer success.
Strategic Product Investment and Focus
The conversation between Katie and Madhav Nair, Chief Technology Officer, focused on the value of feedback in shaping product strategy and the high-level product focus areas this year. Madhav explained specifically where Jobvite investments are being made to enhance and optimize the customer experience for the year ahead.
Watch Madhav Nair highlight key product focus areas for Jobvite this year:
Stay Tuned for What’s Ahead
Employ is grateful for the opportunity to serve customers and to meet their needs through leading-edge talent acquisition technology. Our Leadership Team firmly believes in open communication, prioritizing customer feedback, and continuous improvement. And they are energized by the commitment to help customers drive recruiting outcomes and align talent acquisition strategies to business success.
The Jobvite Customer Town Hall concluded with each Executive Leader reiterating their excitement for the year ahead and the energy within the organization to empower customer success. We appreciate those customers who took time to join us during this session and look forward to the next time we can connect, meet you in person, and join together again during our next Jobvite Customer Town Hall.
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